F.A.Q

Shop202020V

F.A.Q

How much is shipping?

All orders are shipped USPS flat rate.

Pricing varies by tiers.

 

How long will it take my order to ship?

Allow 3 to 5 business days for order processing and payment verification. 7-10 business days for domestic delivery. 10-12 business days for international shipping.

 

Can I get a refund or make an exchange?

No refund, No exchange. All products are custom made.

 

Is there a way to contact you directly?

You can email [email protected] with any questions regarding your order. We will respond in 24 to 48 hours.

 

I do not live in the U.S.A. Can I order online?

Yes.

 

Do my billing and shipping address have to match?

We require that your billing and shipping address match prevent identity and credit card fraud.

 

My order was placed successfully, but why I didn’t I receive an email confirmation?

During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.

 

What time do you update your online shop?

11 am Eastern standard time.

 

When are particular items released?

Generally, we do not have a set release date. 

 

Do you restock your inventory?

Once products are designed we sure do.